Changing your Burner number

If you have a subscription and would like to change your number, you can absolutely do so. We call this a line swap.

Monthly Subscription

Monthly subscribers can swap out the Burner number attached to their subscription once per billing cycle for each line. For example, if you have a 3-line subscription, you can change each number once during that billing cycle. Therefore, 3 swaps total. If you have a 1-line subscription, you can change your number once during that billing cycle.

Yearly Subscriptions

Annual subscribers can swap out the Burner number the same amount of times, but it is calculated per year, rather than monthly. For instance, if you have a 1-line annual subscription, you can change your Burner number 12 times per year. Since the billing cycle is yearly, you will be able to use those up whenever you wish. If you have a 3-line subscription, you can change the numbers a total of 36 times per year (3 lines, over 12 months). If you use them all up in a month, you'll need to wait for the next billing cycle, which is yearly.

FAQ's

I have a subscription larger than a 10 line subscription, why can't I swap my lines out?

At this time, users with more than a 10 line subscription (only available through iOS) are not able to swap out their Burners monthly at this time, so credits must be purchased in order to change the Burner number.

What happens if I use up all my Line Swaps?

Should you use up all your swaps and need to change your number, you'll need to use credits to purchase your next Prepaid Burner. Prepaid Burners cost 8 credits.

When will my billing cycle reset?

If you are a monthly subscriber, your billing cycle resets each month on the date you made the subscription purchase. For yearly, each year on the date you made the subscription purchase

iOS Users:

To change the number on your subscription, simply burn the one currently attached to your subscription and it will allow you to create a new one or attach an existing line.

1. First, click the Settings icon in the bottom-right hand corner.

   

2. Tap on 'Number Settings'.

   

3. Tap the burner number you want to burn at the top under 'Subscription Numbers'.

   

4. Scroll to the bottom and tap 'Burn It'.

   

5. After you burn the number, go to your inbox and tap the Create Number icon at the top.

   

6. Lastly, under 'Subscription Number' tap +create to create your replacement number.